Shipping Policy

At Dynasty Decants, every fragrance sample is hand-decanted and prepared to order. We want your samples to arrive safely, securely, and exactly as expected.

Order Processing

Most orders are prepared and shipped within 3–5 business days.

Because each sample is individually decanted, labeled, and packed after your order is placed, processing time is separate from shipping time.

Business days do not include weekends or major holidays. During sales, holidays, new fragrance releases, or periods of unusually high order volume, processing may take slightly longer.

U.S. Shipping

Standard U.S. shipping is $9.95 for orders under $35.

Orders of $35 or more qualify for free standard U.S. shipping. The $35 minimum is calculated after discounts and before taxes.

Shipping charges and free-shipping eligibility are shown in your cart and at checkout before you place your order.

Estimated Delivery Time

Once your order has been prepared and handed to the carrier, standard U.S. delivery generally takes approximately 5–10 business days.

Please keep in mind that:

• The 3–5 business-day processing period happens before your package is shipped.
• Carrier delivery estimates begin after the package has been accepted by the carrier.
• Carrier delays caused by weather, holidays, high shipping volume, or other circumstances outside our control may affect delivery times.

Delivery dates are estimates and cannot be guaranteed.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking may take 24–48 hours to begin showing movement after your shipping label is created or your package is accepted by the carrier.

If your tracking has not updated immediately, this does not necessarily mean there is a problem with your shipment.

Shipping Addresses

Please double-check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address. Dynasty Decants cannot guarantee that an address can be changed after an order has been placed.

If you notice an error, contact us as soon as possible at info@dynastydecants.com.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may be required before the order can be shipped again.

Lost Packages

If tracking shows that your package has stopped moving or appears to have been lost while in transit, contact us at info@dynastydecants.com so we can review the shipment and assist with the carrier claim process when applicable.

Please allow carriers a reasonable amount of time to investigate delayed or missing shipments.

If a package is marked as delivered but cannot be located, please first:

• Check around the delivery location.
• Check with other members of your household.
• Check with neighbors when appropriate.
• Allow up to 24 hours, since some carriers may mark packages delivered shortly before the final delivery is completed.

If the package still cannot be located, contact us and we will help you determine the next steps.

Damaged or Leaking Orders

We carefully package fragrance samples to reduce the risk of leaks or damage during shipping.

If your order arrives damaged, leaking, or with an item broken in transit, contact us within 48 hours of delivery at info@dynastydecants.com.

Please include:

• Your order number
• A photo of the damaged or leaking item
• A photo of the packaging
• A photo of the shipping label

This information helps us determine the best way to resolve the issue and, when necessary, file a claim with the carrier.

Please do not discard the damaged item or packaging until the issue has been reviewed.

Shipping Restrictions

Fragrances may contain alcohol and are subject to carrier and transportation restrictions.

Some shipping methods, destinations, P.O. Boxes, military addresses, or remote locations may not be available depending on carrier requirements.

Available shipping options will be shown at checkout.

Holidays and High-Volume Periods

Processing and carrier transit times may be longer during holidays, major sales, or periods of unusually high order volume.

We appreciate your patience while we prepare each order carefully.

Questions About Your Shipment?

If you have a question or concern about an order, contact us at:

info@dynastydecants.com

Please include your order number whenever possible so we can help you more quickly.

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Please note: Dynasty Decants sells genuine fragrance products that have been independently rebottled into smaller sample and decant sizes. Dynasty Decants is not affiliated with, sponsored by, or endorsed by the original fragrance brands.